Terms of Service
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The Premium Collection (GZ Select Ltd) Terms & Conditions:
This website is owned by GZ Select Ltd, and our registered address is Wellington House, 273-275 High Street, London Colney, Herts, AL2 1HA.
We are registered in England.
Our registered company number is 0972 5746
Our VAT registered number is 219 4229 10
If these terms and conditions are not entirely acceptable to you, then please do not continue to use the website or attempt to place any orders.
By using the site you are confirming that you are aged 18 years or older and that you have read and understood these Terms & Conditions.
When ticking/clicking the Terms & Conditions acceptance box at checkout, you will be entering into a binding contract, if your offer to purchase the goods is accepted by us.
We reserve the right to update and amend these Terms & Conditions at any time. It is therefor your responsibility to ensure that you are aware of the Terms & Conditions at any time you place an order through us.
We will never ask for your personal information via email, so if you receive an email requesting these details, please contact us immediately on +44 02036210002 or +44 02036210091.
We will take all reasonable care to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the GZ Select website.
Cookies are very small text files that are stored on your computer when you visit some websites.
The following is strictly necessary in the operation of our website.
This Website Will:
Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
Offer Live Chat Support (If available)
Track the pages you visit via Google Analytics
This Website Will:
Allow you to share pages with social networks such as Facebook (If available)
This website will not:
Share any personal information with third parties
You may access the website as a guest, but you will be required to create an account in order to make any purchases. We reserve the right to keep all customer details (with the exception of full payment details) on GZ Select Ltd’s database and a digital and/or paper copy of your details at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential.
You agree that you are responsible for keeping your user name and password for your GZ Select account confidential. You acknowledge that we are not responsible for third party access to your account that results from you sharing your login or account details or personal information, or as a result of the theft or misappropriation of your user name and password. We reserve the right to suspend or terminate your account if we suspect an unauthorised person is attempting to use it.
Your account is for your personal use only and you may not authorise others to use your account or assign or otherwise transfer your account to any other person or entity.
All goods selected by GZ Select are deemed suitable for personal and private residential use only and are not for business or commercial use, distribution or resale. If you are planning on using the products for business or commercial use, please ensure you are covered by the necessary and appropriate insurance. We exclude the warranties and conditions relating to the suitability and fitness for use of any product that you choose to use for business purposes.
Submitting an order or completing the checkout process does not constitute an acceptance of your order by us. This will be confirmed in writing by us.
Limitation of Liability:
GZ Select Ltd’s total liability in contract, including negligence or breach of statutory duty, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of GZ Select Ltd for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).
In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
Small and medium sized items will be delivered by courier to your door only.
For large items and furniture, our white glove delivery service includes placement of your piece in the exact location you would like it. It is your responsibility to make sure that there is enough space to get the piece through your property and into place. The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and corridors, taking note of any restricted passageways, stairs and awkward turns. Costs may be incurred if access is not properly assessed resulting in the item not being able to be located in the desired room. We can offer an access assessment in London and the South East of England. There is a charge for this service. If you would like to use this service prior to placing your order, please contact us at firstname.lastname@example.org. Where bespoke or made to measure items are being ordered it is critical that you ensure the access is suitable as the opportunity for a return is limited in accordance with our returns policy.
It is your responsibility to inform us of any vehicle access or parking restrictions at the delivery address.
Pricing and Price Promise:
Our prices are displayed in GBP Pounds Sterling (£)and are inclusive of VAT at the applicable rate, but exclude delivery charges where delivery charges are applicable.
We reserve the right to alter our prices at any time, either to a higher or lower price, or in line with VAT rate fluctuations. Price changes will be confirmed at the time of ordering.
Our price promise ensures that you receive the goods at the best available price, and we regularly review our pricing against that of our competitors. If you find the goods available on a competitor’s website at a lower UK price, we will match that UK price, up to seven days after the order has been placed. We will verify the price flagged by you on the competitor’s site, and their ability to supply the product prior to altering our price.
The price promise will only relate to items which are brand new, identical to the items offered by us, and on the same terms.
This does not apply to discontinued items.
This does not apply to clearance items.
This applied only to items that are available within the UK.
By placing an order for a made to order, non-standard, customised or special order product with us, you will not be able to change the order once the item has been entered into production.
Placing this order will mean that you automatically wish to enter into a contract with GZ Select Ltd under our Terms & Conditions, including returns, cancellations and refunds policies as stated on this website.
We accept payments by major credit/debit cards and use Paypal for secure online payments. We also accept bank transfers and GZ Select gift certificates.
All transactions are made in GBP Pounds Sterling (£).
GZ Select Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you, in particular relating to payment. We strictly adhere to the requirements of the data protection legislation in the UK. We use PayPal for credit card payments so that you can shop with peace of mind, knowing that your confidential account information is secure with PayPal.
Where a purchase is delivered to a country other than the UK, any import or customs duties are your responsibility, as we have no control over these charges.
We will send you an order acknowledgement email when you place the order. Please note that it is your responsibility to check the order is to the exact specification desired and all details are correct prior to payment, in particular, the colours, finish and dimensions, and the delivery access should be carefully inspected and determined by you, or by us, as detailed above under Delivery, subject to a charge.
This will be followed by an order acceptance email, once we have verified payment and accepted your order.
We reserve the right at all times to refuse to accept orders.
Occasionally product ranges are discontinued by our manufacturers. If you place an order for a product which is then found to be discontinued you will be contacted by GZ Select customer service team at our earliest convenience and you will be advised of alternatives or offered a full refund. GZ Select Ltd will not be liable for any compensation in any way greater than a refund for the total sum paid by you ate the time of purchase.
GZ Select Ltd takes care to provide accurate information with regard to manufacturers’ lead times and delivery times, and will endeavour to meet the estimated lead times. However, since the manufacture of the products is out of our control, GZ Select Ltd will not be held in breach of contract or responsible for any liability or losses if the estimated deadline is not met.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Please note, it is the customer’s responsibility to check for any damage at the point of delivery. Please see the Returns Policy for more information.
We endeavour to display the products on our site in their truest light, with regards to description, dimensions and colour. Due to differences in computer screens, we are unable to guarantee that the colour or texture shown on your computer screen will accurately reflect the colour of the product. In some cases we are able to supply samples, so please ask prior to ordering. Simply make a note of the product number and chosen colour or finish and email the details to us at email@example.com
All items are subject to availability, and we will inform you as soon as possible if the items you have ordered are no longer available. In this case, our personal stylists will be happy to help you to find something similar, so please don’t hesitate to contact us at firstname.lastname@example.org
You have the right to cancel any order for any reason up to seven days after the date the order is placed. This includes made to order, modified, customised or personalised items. We must be notified of your cancellation in writing and that notification must be received by us within the seven day period.
As most of the goods available to order through GZ Select are made bespoke, to your specifications, please read the following Returns Policy carefully before entering into a binding contract.
If for any reason you wish to return your item, you may do so within 14 days of receipt of the order. We will refund the purchase amount to you, excluding the original delivery charge, where one is incurred. The item will be returnable only if it is unused, in perfect, saleable condition and in the original packaging.
Please note, this does not apply to any item that has been made to order, modified, customised or personalised. Made to order, modified, customised or personalised products may only be cancelled up to seven days from our acceptance of your order, prior to the product going into production. You may be able at our discretion to return these goods for a refund. In these cases we charge a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred. This is due to the fact that they are made as individual pieces to order, under your instruction and it is unlikely that we can sell it to another customer at full price, therefore it cannot be re-stocked.
In the case of an item being faulty, or damaged at the point of delivery, please contact us within 48 hours of delivery to request a return, or before signing for the delivery in the case of furniture. Please send photos of the damage to email@example.com so that we can assess the condition. We will collect the item at our expense and on receipt of the item we will inspect it and arrange repair or replacement. Please be aware that all returns can only be accepted in the original packaging and in a saleable condition. Refunds will be processed within 4 working days of receipt of the retired item, and depending on your bank, you should receive the funds in your account within 10 working days.
Neither we nor any of our data providers or affiliates gives any warranty or guarantee: (a) relating to the availability of the Website; (b) that the Website and/or our operation of it, the content or the server that makes the Website available, are error or virus free or free of other harmful components; or (c) that your use of the Website will be uninterrupted.
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our Website. Applicable laws require that some of the information or communications we send to you should be in writing.
When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us being in breach of our obligations under these terms and conditions is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us being in breach of these terms and conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability: For death or personal injury caused by our negligence; Under section 2(3) of the Consumer Protection Act 1987; For fraud or fraudulent misrepresentation; For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We exclude any liability for any loss or damage which you may suffer as a direct result of a misrepresentation given by you, fraudulently or otherwise, in breach of your obligations. We are not responsible for any indirect loss or damage which you may suffer.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.