The Premium Collection Returns Policy

Subject to your cancellation rights, returns must be made within 14 days of delivery with proof of purchase. Returns are subject to the exclusions and restrictions listed below.

For products to be returned for a refund or exchange, they must be unused, in their original condition and in their original packaging. For large, fragile or heavy items including all Furniture and Lighting, please contact our Client Services Support Team at support@thepremiumcollection.co.uk for assistance.

Products should not be sent back to the manufacturer unless otherwise confirmed by one of our Client Services Agents. In all cases the appropriate return address will be provided to you upon the processing and acceptance of your Returns Application.

When returning products by post please include your personal details and the personal details used to make the purchase, along with the best way for us to get in touch with you. Without this information we will be unable to process your refund or exchange. 

Returns Exclusions and Restrictions
Please note several types of item are cannot be returned:

- Made To Order

- Non-Standard

- Customised

- Bespoke commissions

- Limited-editions items

- Gift cards

- Corporate Gift Cards

When placing an order for a made to order, non-standard, customised or special order product with us, cancelation is not possible once the item has been entered into production.

Please also note; many of our items are made to order so we strongly advise you read all of the provided information before making payment for any goods. By making a payment you will automatically be entering into a legally binding contract with GZ Select Ltd under all the Terms and Conditions, including Returns, Cancellations and Refunds policies as stated on this website.

If you are unhappy with your order in any way, but are not eligible for a return or exchange, please contact a member of our Client Services Support Team at support@thepremiumcollection.co.uk , and we will endeavour to find a suitable resolution.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thepremiumcollection.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thepremiumcollection.co.uk and send your item to: Unit 305, 29 Castle Street, Kingston Upon Thames, London, KT1 1DN, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: Unit 305, 29 Castle Street, Kingston Upon Thames, London, KT1 1DN, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Payment

We accept payments by major credit/debit cards and use Paypal for secure online payments. We also accept bank transfers and The Premium Collection gift certificates.

All transactions are made in GBP Pounds Sterling (£).

GZ Select Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you, in particular relating to payment. We strictly adhere to the requirements of the data protection legislation in the UK. We use PayPal for credit card payments so that you can shop with peace of mind, knowing that your confidential account information is secure with PayPal.

Where a purchase is delivered to a country other than the UK, any import or customs duties are your responsibility, as we have no control over these charges.

We will send you an order acknowledgement email when you place the order. Please note that it is your responsibility to check the order is to the exact specification desired and all details are correct prior to payment, in particular, the colours, finish and dimensions, and the delivery access should be carefully inspected and determined by you, or by us, as detailed above under Delivery, subject to a charge.

This will be followed by an order acceptance email, once we have verified payment and accepted your order.

We reserve the right at all times to refuse to accept orders.

Discontinued Items

Occasionally product ranges are discontinued by our manufacturers. If you place an order for a product which is then found to be discontinued you will be contacted by The Premium Collection customer service team at our earliest convenience and you will be advised of alternatives or offered a full refund. GZ Select Ltd will not be liable for any compensation in any way greater than a refund for the total sum paid by you ate the time of purchase.

Lead Times

GZ Select Ltd takes care to provide accurate information with regard to manufacturers’ lead times and delivery times, and will endeavour to meet the estimated lead times. However, since the manufacture of the products is out of our control, GZ Select Ltd will not be held in breach of contract or responsible for any liability or losses if the estimated deadline is not met.

All items are subject to availability, and we will inform you as soon as possible if the items you have ordered are no longer available. In this case, our personal stylists will be happy to help you to find something similar, so please don’t hesitate to contact us at support@thepremiumcollection.co.uk.

Liability

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Please note, it is the customer’s responsibility to check for any damage at the point of delivery. Please see the Returns Policy for more information.

Samples

We endeavour to display the products on our site in their truest light, with regards to description, dimensions and colour. Due to differences in computer screens, we are unable to guarantee that the colour or texture shown on your computer screen will accurately reflect the colour of the product. In some cases we are able to supply samples, so please ask prior to ordering. Simply make a note of the product number and chosen colour or finish and email the details to us at support@thepremiumcollection.co.uk.

Cancellation

You have the right to cancel any order for any reason up to seven days after the date the order is placed. This includes made to order, modified, customised or personalised items. We must be notified of your cancellation in writing and that notification must be received by us within the seven day period.

Returns

As most of the goods available to order through The Premium Collection are made bespoke, to your specifications, please read the following Returns Policy carefully before entering into a binding contract.

If for any reason you wish to return your item, you may do so within 30 days of receipt of the order. We will refund the purchase amount to you, excluding the original delivery charge, where one is incurred. The item will be returnable only if it is unused, in perfect, saleable condition and in the original packaging.

Please note, this does not apply to any item that has been made to order, modified, customised or personalised. Made to order, modified, customised or personalised products may only be cancelled up to seven days from our acceptance of your order, prior to the product going into production. You may be able at our discretion to return these goods for a refund. In these cases we charge a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred. This is due to the fact that they are made as individual pieces to order, under your instruction and it is unlikely that we can sell it to another customer at full price, therefore it cannot be re-stocked.

Damaged Items

In the case of an item being faulty, or damaged at the point of delivery, please contact us within 48 hours of delivery to request a return, or before signing for the delivery in the case of furniture. Please send photos of the damage to support@thepremiumcollection.co.uk so that we can assess the condition. We will collect the item at our expense and on receipt of the item we will inspect it and arrange repair or replacement.

Please be aware that all returns can only be accepted in the original packaging and in a saleable condition.

Refunds will be processed within 4 working days of receipt of the retired item, and depending on your bank, you should receive the funds in your account within 10 working days